Privacy Policy

Last updated October 27, 2026

PRIVACY NOTICE

This privacy notice for SC Orgs ("Company," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us through the SC Orgs Discord server at https://discord.com/invite/N4Gy8py8J4.

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with SC Orgs and the Services, the choices you make, and the products and features you use. Learn more.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? Yes. We receive your Roberts Space Industries (RSI) profile information, and your Discord profile information if you have linked Discord, from Citizen iD when you sign in. We also read public information from the RSI website to verify accounts and organizations, and we receive information from Discord when you use the SC Orgs Discord bot.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more.

In what situations and with which parties do we share personal information? We share information with the organizations you join, with other users where a feature is public, and with the service providers that run the Services. We do not sell your personal information. Learn more.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more.

How do you exercise your rights? The easiest way to exercise your rights is from your account Settings page, where you can download a copy of your data, delete your account, and change your cookie choices, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Information about other players

Some features let users and organizations record information about Star Citizen players by their in-game handle, including players who do not use SC Orgs: for example, reputation reports, player tags and comments, and organization dossiers and encounter reports. This information is limited to in-game activity. Our Legal Terms prohibit using it to find out or reveal anyone's real-world identity or location. If you believe information about you is wrong or abusive, contact us.

Live status from the companion app

If you use the SC Orgs companion app and connect it to an organization, the app reads the Star Citizen game log on your computer and sends your in-game status to that organization's members in real time: your in-game handle and player ID, server shard, in-game location and zone, ship, in-game status (for example alive, injured or dead), quantum travel target, and in-game events. This is information about your character in the game; the app does not collect your real-world location. We keep this live status in memory only, not in our database, and discard it about five minutes after you go offline. The app stores its sign-in credentials in your operating system's secure credential store.

Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and browser and device characteristics, is collected automatically when you visit our Services.

Like most websites, our servers and our hosting and security providers process your IP address and basic browser and device information to deliver the Services, keep them secure, and limit abuse. Specifically:

If you accept analytics in our cookie banner, we also collect usage information as described in "DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?" below.

Sensitive Information. We do not process sensitive information.

Social Media Login Data. We provide you with the option to register with us using Citizen iD, which can share your RSI and Discord account details with us. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time. Learn more.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

Organizations and other users

SC Orgs is a community platform, so much of what you do on it is shared by design. Organizations you join can see your profile, your membership and roles, and the information you or they record in the organization (for example, applications, rosters, operations records, and companion app live status while you share it), according to the organization's own roles and permissions. Some information is public to everyone, including people who are not signed in and search engines: your RSI handle and avatar, your public profile, public organization profiles and the members they show, public events, comments, ratings and reviews, "looking for organization" listings, and public reputation reports. Your Discord details are only shown on your profile if you choose to make them public in Settings.

Service providers

We use the following service providers to run the Services. They process personal information on our behalf, to provide their service to us:

Other situations

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We use cookies and similar technologies to keep you signed in and to remember your choices. Analytics only run if you accept them. Essential cookies (sign-in) and anonymous error reports are always on.

We use cookies and similar technologies (like your browser's local storage) to access or store information:

When you first visit, our cookie banner asks for your choice, and no analytics run until you accept. You can change your choice at any time on your Settings page.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using Citizen iD, we may have access to certain information about you.

Our Services let you register and log in with Citizen iD, which requires a verified Citizen iD account with your RSI account linked. When you sign in, Citizen iD shares with us your Citizen iD verification status, your RSI handle, Spectrum ID and avatar, and, if you have linked Discord in Citizen iD, your Discord user ID, username and avatar. We do not receive your Citizen iD, RSI, or Discord password.

If you link your Discord account to SC Orgs directly, where we offer it, we receive the same Discord profile information from Discord.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Citizen iD, Roberts Space Industries, or Discord. We recommend that you review their privacy notices to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.

7. WHERE DO WE STORE YOUR INFORMATION, AND FOR HOW LONG?

In Short: We store your information in the United States, and we keep it for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

Where. Your information is stored in the United States: our servers and our database run on AWS in the US East (Ohio) region. Requests reach these servers through Cloudflare's network, which handles each request in the Cloudflare data center closest to you.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

Some information is kept for a much shorter time:

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us through the SC Orgs Discord server.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent for analytics at any time on your Settings page, or by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

If you own an organization, you need to transfer its ownership to another member before you can delete your account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. What other people see stays without your name attached, shown as “Deleted user”: records that belong to an organization (such as events you created, operations, diplomacy and HR records), your comments (so replies to them stay), your reviews, and your votes and ratings (counted anonymously). Your personal data, such as your email addresses, linked Discord account, sessions, settings, memberships and notifications, is deleted. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. In particular, you cannot stay signed in without our sign-in cookies.

If you have questions or comments about your privacy rights, you may contact us through the SC Orgs Discord server.

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include your RSI handle and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

The California Code of Regulations defines a "resident" as:

All other individuals are defined as "non-residents."

If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us through the SC Orgs Discord server, or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers, listed in section 4, to provide their services to us. Each service provider processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal information.

SC Orgs has not sold any personal information to third parties in the preceding twelve (12) months, and does not share personal information for cross-context behavioral advertising. SC Orgs will not sell personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:

In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer's Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

We do not process consumer's sensitive personal information.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to make the request while signed in to your account, or we may contact you through a communication method (e.g., Discord or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights

To exercise these rights, you can use your Settings page, contact us through the SC Orgs Discord server, or refer to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us:

SC Orgs

United States

The best way to reach us is the SC Orgs Discord server: https://discord.com/invite/N4Gy8py8J4. Ask a staff member there, and we will move the conversation to a private channel when your request involves your account or personal information.

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To download a copy of your data or delete your account, use your Settings page. The download is a JSON file with your account, your organization memberships and roles, the HR records your organizations keep about you (such as applications, reviews and document acknowledgments), the content you wrote, in full, your older page-view records (with the hashed IP address), and your notifications. You can download it up to 5 times per hour, and each section holds up to 10,000 entries (the newest first; the file says when a section was cut short). Your RSI handle and avatar come from your RSI account through Citizen iD and update the next time you sign in.

Not included in the download: dossiers and encounter records that other organizations keep about you, and reports other users have filed about you. To request these, contact a site administrator through the SC Orgs Discord server. Contact us there too for anything else, or if you cannot sign in.